Delete your Car Lounge account
You can delete your Car Lounge account and the data that goes with it at any time. Do it yourself in the app, or ask us by email. You don't need to reinstall the app to ask us.
Have a subscription? Deleting your Car Lounge account does not cancel a Premium subscription. The store you bought it from bills it, so cancel it there first:
- iPhone: Settings → your name → Subscriptions → Car Lounge → Cancel Subscription (Apple's steps).
- Android: Google Play Store app → your profile picture → Payments & subscriptions → Subscriptions → Car Lounge → Cancel subscription (Google's steps).
Option 1: Delete it in the app
- Open Car Lounge and sign in.
- Go to the Garage tab and tap the gear icon (top right) to open Settings.
- Scroll to Danger zone and tap Delete account.
- Tap Delete forever to confirm.
Your account is deleted straight away and you're signed out.
Option 2: Ask us by email (no app needed)
Email dev.hummus@gmail.com with the subject "Delete my Car Lounge account". Include:
- the email address you use to sign in to Car Lounge, and
- your handle (for example
@yourhandle), if you know it.
Send it from the email address on the account if you can. To stop anyone else from deleting your account, we may ask you to confirm the request from that address before we delete anything. We reply within 1–2 business days and finish the deletion within 30 days of confirming the request.
What gets deleted
- Your account and sign-in details (email address and password or Sign in with Apple link, and two-factor settings). If you signed in with Apple, we also ask Apple to revoke Car Lounge's access to your Apple ID and delete the Apple token we kept for that purpose (Apple may ask you to confirm).
- Your profile: handle, display name, bio, avatar, cover photo, area, social links and garage customization.
- Your vehicles and their verification records.
- Your posts, reels, comments, reactions and reposts, and the meets you host.
- Your direct messages and group chat messages, meet RSVPs, your convoy (the people you roll with), group and crew memberships, blocks and notifications.
- Your marketplace listings, and your shop page and ads if you run a verified shop.
- Your photos and videos, which are removed from our storage.
- Your Orb balance, unlocks and Premium perks. They can't be restored.
- Your sponsored ad view history.
- Your saved location (approximate last-known location and any Live Map position) and your devices' push tokens.
- The usage events (analytics) linked to your account.
Most of this is deleted the moment you confirm. Everything, including copies in our backups, is gone within 30 days. If you sign up again later with the same email address, you start with a new, empty account.
What we keep, and for how long
- Reports you made about other people's content stay with our moderation records so decisions still hold, but they are no longer linked to you.
- Service requests you sent to a shop stay with that shop, because they're the shop's records. They keep the name and contact details you typed into the request, but are no longer linked to your account.
- Crews you created stay for their other members, without an owner.
- Notifications your activity sent to other people (for example "your name joined your convoy" or "your name invited you to a meet") stay in their notification list, showing the name you had at the time.
- A record of the deletion, for deletions we carry out by email: your former account ID (a random identifier), the date, and our ticket reference, so we can show the request was honored. It holds nothing else about you.
- Crash reports sent by the app stay unlinked from you until they're deleted automatically, 30 days after they were sent.
- Banned accounts: if the account was banned for breaking our Terms, we keep its email address on a blocklist so it can't be used to sign up again.
- Legal holds: information we're required by law to keep, such as records tied to a law-enforcement request or a child-safety report, is kept only for as long as the law requires.
- Backups may contain your data for up to 30 days before they're overwritten.
Apple and Google keep their own records of purchases made through their stores, under their own privacy policies.
Delete some data but keep your account
You can delete individual posts and vehicles in the app at any time. To have other data deleted without closing your account, email dev.hummus@gmail.com with the subject "Data deletion request" and tell us what you'd like removed.
More detail is in our Privacy Policy. Questions? Visit Support.
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